Fare Types & Refund Policy

BayRunner Shuttle offers two fare options to fit your travel needs. Please review the details below before booking.

Saver Fare

Saver Fares are a lower-cost option with limited flexibility.

  • All Saver Fare purchases are non-refundable

  • Reservations may be cancelled up to 3 hours before your scheduled departure

  • Cancelled Saver Fare reservations will be issued as a future travel credit

  • Future travel credits expire 12 months from the date of issue

Flexible Fare

Flexible Fares provide maximum convenience and peace of mind.

  • Fully refundable up to 10 minutes before your scheduled departure

  • No cancellation fees

  • Refunds are issued in full to the original form of payment

Missed Shuttle & Travel Delay Policy

(For passengers who book directly with BayRunner Shuttle via our website or by phone)

  • If you miss your shuttle due to a verified flight or train delay, you may transfer to the next available shuttle on the same day at no additional cost

  • If you miss the last shuttle of the day due to a verified delay, your reservation may be moved to a shuttle on the following day

  • BayRunner dispatch must be able to verify that your flight or train was delayed or canceled

    • Changes, refunds, or credits cannot be issued if the delay cannot be confirmed

  • No refunds or future credits will be issued if you choose not to wait for the next available shuttle

  • No refunds will be issued for missed shuttles due to connection delays or cancellations

Third-Party Bookings

  • Passengers who book through a third-party provider (including but not limited to Greyhound, Flix, or Amtrak) must contact the original selling agency for any refunds or changes

  • BayRunner Shuttle cannot modify or refund third-party reservations

Refund Processing

  • Refunds apply to the fare only

  • Refundable fare fees and other ticketing or service fees are non-refundable

  • Approved refunds are processed within 5–7 business days to the original method of payment.