Fare Types & Refund Policy

BayRunner Shuttle offers two fare options to fit your travel needs. Please review the details below before booking.

Saver Fare

Saver Fares are a lower-cost option with limited flexibility.

  • All Saver Fare purchases are non-refundable

  • Reservations may be cancelled up to 3 hours before your scheduled departure

  • Cancelled Saver Fare reservations will be issued as a future travel credit

  • Future travel credits expire 12 months from the date of issue

Flexible Fare

Flexible Fares provide maximum convenience and peace of mind.

  • Fully refundable up to 10 minutes before your scheduled departure

  • No cancellation fees

  • Refunds are issued in full to the original form of payment

Missed Shuttle & Travel Delay Policy

(For passengers who book directly with BayRunner Shuttle via our website or by phone)

  • If you miss your shuttle due to a verified flight or train delay, you may transfer to the next available shuttle on the same day at no additional cost

  • If you miss the last shuttle of the day due to a verified delay, your reservation may be moved to a shuttle on the following day

  • BayRunner dispatch must be able to verify that your flight or train was delayed or canceled

    • Changes, refunds, or credits cannot be issued if the delay cannot be confirmed

  • No refunds or future credits will be issued if you choose not to wait for the next available shuttle

  • No refunds will be issued for missed shuttles due to connection delays or cancellations

Third-Party Bookings

  • Passengers who book through a third-party provider (including but not limited to Greyhound, Flix, or Amtrak) must contact the original selling agency for any refunds or changes

  • BayRunner Shuttle cannot modify or refund third-party reservations

Refund Processing

  • Refunds apply to the fare only

  • Refundable fare fees and other ticketing or service fees are non-refundable

  • Approved refunds are processed within 5–7 business days to the original method of payment.

 

Frequently Asked Questions About BayRunner’s Fare Types and Refunds 

What is the difference between a Flexible Fare and a Saver Fare?

A Flexible Fare gives you additional peace of mind because you can cancel the ticket up to 10 minutes before the scheduled departure with no cancellation fees and a full refund to the original form of payment.  

Can I get a refund if I bought a Saver Fare?

Saver fares are non-refundable, but you can cancel up to 3 hours before your scheduled departure time and receive a future travel credit that is valid for 12 months. 

How far in advance can I cancel a Saver or Flexible Fare?

Flexible Fares can be cancelled up to ten minutes before your scheduled departure, and are valid for a full refund. Saver Fares can be cancelled up to 3 hours prior to your departure, and are not eligible for refunds, but can be used as a future travel credit for 12 months. 

How long does it take to process a refund from BayRunner Shuttle?

It generally takes between 5-7 business days. Note that only the fare amount is refundable, and service fees are not included. 

Can I make changes to a reservation booked through a third-party service such as Greyhound, Amtrak, or Flix? 

No, BayRunner cannot modify third-party bookings. If you booked through a third-party provider, you must contact them directly for refunds, changes, or modifications to your reservation.