BayRunner Shuttle
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Frequently Asked Questions

  1. What are your hours of operation?

    Customer Service and Telephone Reservations: 7:00 a.m. – 9:00 p.m. Daily
    Salisbury Office: 7:00 a.m. – 9:00 p.m. Daily
    Frederick Office: 8:30 a.m. – 5:30 p.m. Mon-Fri
    Website reservations: 24/7/365

  2. Do I need a reservation?

    Western Maryland Routes
    While reservations are preferred, they are not required. You may take the shuttle and pay cash on the day of the trip, if space is available.

    Eastern Shore Routes
    Yes. All seating is by reservation. However, you may change your reservation free of charge, and we will be happy to accommodate you on another departure if seats are available.

  3. Where does the BayRunner Shuttle Depart from in ....?

    Please visit our Pick-up & Drop-off Location page for a detailed explanation and map of our departure areas in each city. If you are still having trouble call us at 410-912-6000.

  4. Where does it stop at BWI?

    *PLEASE NOTE OUR PICKUP LOCATION HAS RECENTLY CHANGED*

    All shuttles depart from:
    Upper Level/Departures Level
    Outside doors 10-12
    Outer Curb

    Navigating BWI can be tricky. If we have your cell phone number, we will attempt to make contact with you before we depart.

    Map of BWI Thurgood Marshall Airport

  5. What methods of payment do you accept?

    We accept Master Card, Visa, American Express & Discover.

    You may pay with cash, or credit card when you book your reservation. All reservations must be paid for in advance of riding.

  6. Is there a fee for canceling or changing a reservation?

    Here at BayRunner we understand that sometimes your plans may change, if you need to cancel we require 24 hours notice. When you cancel 24 hours in advance of your scheduled trip you will receive a credit to use within 18 months, or a refund to your credit card for the fare amount minus a $10 processing fee. Any cancellations within 24 hours of travel are non-refundable.

  7. What if my flight is delayed or late arriving?

    If you are late, we will wait up to 15 minutes at BWI Airport only if we have made cell phone contact with you, so please include your cell phone number when you call or make your online reservation. Our pickup hotline phone number is 410-334-6440. Call this number to get connected to a dispatcher.

    In courtesy to our other riders who are waiting to depart, we will only wait 15 minutes regardless of the circumstances.

    For all other locations, our vans will depart on schedule, whether we have heard from you or not. Please plan to be at the departure point at least 10 minutes in advance of scheduled departure time.

  8. What do I do if I miss my shuttle?

    For passengers booked directly with BayRunner Shuttle (website or phone):
    If a passenger misses their shuttle due to a flight or train delay, they can move to the next available shuttle on the same day free of charge.
    There will be NO REFUNDS or future credits for anyone who does not wish to wait for the next available shuttle.
    If a passenger misses the last shuttle of the night due to a flight or train delay, they may move their reservation to any shuttle on the following day.
    BayRunner dispatcher MUST be able to confirm that the flight or train the passenger was scheduled on was in fact delayed or canceled, no changes or credits will be issued to cancellations that cannot be verified.
    No refunds will be issued for missed shuttles due to connection delays or cancelations.
    For passengers traveling with an Amtrak or Greyhound bus ticket:
    Please call our office at 410-912-6000.
  9. Does BayRunner allow pets to travel on board the shuttle?

    BayRunner allows pets under the following conditions* 
    Dogs:
    Dogs 20 lbs and under: will be charged an extra $25 fee per way and can ride in the lap of their human or on the seat next to them if the shuttle is not full, at the driver’s discretion.
    Dogs over 20 lbs: will be charged as a second passenger with their human. Dogs over 20 lbs must be crated and travel in the luggage area of the van.
    All dogs: No more than one dog will be allowed to travel at one time.
    Cats:
    Cats will be taken only in carriers- charge is $25 per cat, per way.
    No more than 2 cats will be allowed to travel at one time.
    Please note: All pets will travel on a standby basis- if there is a luggage trailer assigned to a van but a large dog is traveling the owner and dog might need to wait until the next available shuttle and no refund will be given.
    In the case of allergies:  if someone on the van is allergic the pet and owner will be required to wait for the next available shuttle with no refund given
    *Registered service animals are excluded from rules and charges and allowed to travel with their human, if the service animal weighs over 20 lbs we request that you notify the office so we can book a second seat for them free of charge. Owners may be required to fill out U.S. DOT form paperwork for the service animal.
  10. Are your driver's subject to government certification?

    Yes. All of our drivers are carefully screened. To obtain Public Service Commission certification, they must pass an extensive background check and have a spotless driving record. Additionally, they are trained in the handling of customer service issues. Personal appearance and customer interaction are paramount in our organization.

  11. Can I bring my bike on the shuttle?

    We can usually accommodate 1-2 bicycles on the shuttle with 24 hours of advance notice. Please call the office at 410-912-6000 to check availability before booking your reservation. There will be a $10 for all bicycles.  Availability is not guaranteed.

  12. Will you be runnning on Thanksgiving/Christmas day?

    Please check here for our holiday hours:

    2023 Holiday Hours