Register Frequent Rider Login
  • Eastern MD: 410-912-6000

  • Western MD: 301-898-2571

Frequently Asked Questions

  1. What are your hours of operation?

    Customer Service and Telephone Reservations: 7:00 a.m. – 9:00 p.m. 7 days
    Salisbury Office: 7:00 a.m. – 9:00 p.m. 7 days
    Frederick Office: 8:30 a.m. – 5:30 p.m. Mon-Fri
    Website reservations: 24/7/365

  2. Do I need a reservation?

    Western Maryland Routes
    While reservations are preferred, they are not required. You may take the shuttle and pay cash on the day of the trip, if space is available.

    Eastern Shore Routes
    Yes. All seating is by reservation. However, you may change your reservation free of charge, and we will be happy to accommodate you on another departure if seats are available.

  3. Where does the BayRunner Shuttle Depart from in ....?

    Please visit your Pick-up & Drop-off Location page for a detailed explanation and map of our departure areas in each city. If you are still having trouble call us at 410-912-6000.

  4. Where does it stop at BWI?

    Navigating BWI can be tricky. If we have your cell phone number, we will attempt to make contact with you before we depart.

    The shuttle will depart from the end of Skywalk B in the HOURLY PARKING GARAGE.

    To access this location, take the elevators located between Southwest and Delta (in front of baggage carousel) to Skywalk B (Parking). Use the moving sidewalk to the parking end. The driver will meet you at the area marked “Skywalk B Transportation Waiting Area“.

    Map of BWI Thurgood Marshall Airport

  5. What methods of payment do you accept?

    We accept Master Card, Visa, American Express & Discover.

    You may pay with cash, or credit card when you book your reservation. All reservations must be paid for in advance of riding.

  6. Is there a fee for canceling or changing a reservation?

    There is no fee for changing a reservation.

    There will be a $ 10 processing fee for canceling a reservation (not as a result of weather). If you cancel within 12 hours, the entire shuttle fee will be charged regardless of whether the seat is used.

  7. What if my flight is delayed or late arriving?

    If you are late, we will wait up to 15 minutes at BWI Airport only if we have made cell phone contact with you, so please include your cell phone number when you call or make your online reservation. Our pickup hotline phone number is 410-334-6440. Call this number to get connected to a driver.

    In courtesy to our other riders who are waiting to depart, we will only wait 15 minutes regardless of the circumstances.

    For all other locations, our vans will depart on schedule, whether we have heard from you or not. Please plan to be at the departure point at least 10 minutes in advance of scheduled departure time.

  8. Are your driver's subject to government certification?

    Yes. All of our drivers are carefully screened. To obtain Public Service Commission certification, they must pass an extensive background check, and have a spotless driving record. Additionally, they are trained in the handling of customer service issues. Personal appearance and customer interaction are paramount in our organization.