Terms and Conditions

Salisbury MD 21801BayRunner Shuttle – Passenger Terms of Carriage
Bayrunners, Inc. d/b/a BayRunner Shuttle
547 C Riverside Drive
Salisbury, MD 21801

These Passenger Terms of Carriage govern all transportation provided by Bayrunners, Inc.,
doing business as BayRunner Shuttle (“BayRunner,” “we,” “us,” or “our”). By purchasing a
ticket or boarding a BayRunner vehicle, you agree to be bound by these terms.
BayRunner Shuttle operates its own transportation services and partners with Greyhound,
FlixBus, and Amtrak, which may sell BayRunner tickets and provide connecting
transportation.
1. Tickets & Fares
All tickets are valid only for the specific date and time on the ticket. Tickets are nontransferable and may not be resold. Fares may vary by date, time, and availability and are
subject to change until purchased. Taxes and ticketing fees may apply.
2. Fare Types
Saver Fare
Non-refundable. May be cancelled up to 3 hours before scheduled departure and issued
as a future travel credit, which expires 12 months from the date of issue.
Flexible Fare
Fully refundable until 10 minutes before scheduled departure. No cancellation fee. Refund
is issued to the original form of payment.
3. Cancellations, Missed Connections & Refunds
These rules apply only to passengers who booked directly with BayRunner Shuttle (website
or phone).
a. If a passenger misses their shuttle due to a verifiable airline or train delay, they may
move to the next available BayRunner shuttle the same day at no charge. If the last
shuttle of the night is missed, the passenger may move to a shuttle the following
day. The BayRunner dispatcher must be able to verify the delay or cancellation of
the connecting flight or train. If the delay cannot be verified, no changes or credits
will be issued. There are no refunds or credits for passengers who choose not to
wait for the next available shuttle. No refunds are issued for missed shuttles
caused by connection issues or cancellations.
b. Passengers who booked through Greyhound, FlixBus, or Amtrak must request all
refunds, changes, or credits through the company that sold the ticket.
c. Refunds apply only to the base fare. Ticketing fees and refundable fare surcharges
are not refunded. Approved refunds are processed within 5–7 business days to the
original method of payment.
4. Boarding Requirements
All listed times are departure times. Passengers must arrive at least 15 minutes before
departure. Seats are forfeited if a passenger arrives late. Passengers must present either a
mobile ticket (QR code or barcode) or a printed ticket.
5. Baggage Allowance
Baggage allowance depends on how the ticket was purchased. Tickets booked through
BayRunnerShuttle.com or by phone include two bags per passenger. Tickets booked
through Greyhound, FlixBus, or Amtrak include one bag per passenger. Additional or
oversized baggage may be refused due to space limitations. BayRunner does not check
bags. Passengers are responsible for their belongings at all times. BayRunner is not
responsible for loss, theft, or damage to baggage or personal items.
6. Prohibited Items
The following items are not permitted on BayRunner vehicles or in baggage compartments:
firearms, weapons (including replicas or toys), explosives, fireworks, ammunition,
flammable or hazardous materials, compressed gas cylinders, acids, chemicals, poisons,
radioactive materials, alcohol, drugs, illegal substances, live animals (except service
animals and approved pets), furniture, or large commercial cargo. Valuables such as cash,
jewelry, laptops, medication, and passports must remain in the passenger’s possession.
7. Pets & Service Animals
Pets are permitted with advance reservation and subject to space availability. Dogs under
20 pounds are charged $25 each way and may ride in a lap or empty seat at the driver’s
discretion. Dogs over 20 pounds are charged as an additional passenger and must travel in
a crate. Cats are $25 each way and must be in a carrier, with a maximum of two cats. Pet
reservations are standby only. If space is not available or another passenger has a severe
allergy, the pet owner may be required to wait for the next available shuttle. No refunds are
issued in these situations. Service animals trained to assist a person with a disability are
permitted. Emotional support and therapy animals are not considered service animals
under federal law.
8. Passengers with Disabilities
BayRunner Shuttle complies with the Americans with Disabilities Act. Passengers needing
assistance should notify BayRunner when booking and when boarding.
9. Refusal of Transport
BayRunner may refuse service or remove a passenger whose behavior is unsafe,
disruptive, illegal, or interferes with the driver or other passengers.
10. Limitation of Liability
BayRunner is responsible only for the transportation provided on its own vehicles.
BayRunner is not liable for delays, missed connections, or events caused by traffic,
weather, mechanical issues, or circumstances beyond its control.
11. Governing Law
These Terms are governed by the laws of the State of Maryland.
12. Acceptance of Terms
By purchasing a ticket or boarding a BayRunner Shuttle vehicle, you acknowledge that you
have read, understood, and agreed to these Passenger Terms of Carriage.

BayRunner Shuttle – Website Terms of Use
BayRunners, Inc. d/b/a BayRunner Shuttle
547 C Riverside Drive
Salisbury, MD 21801
These Website Terms of Use govern your access to and use of the BayRunner Shuttle
website located at www.bayrunnershuttle.com (the “Site”). By accessing or using this Site,
you agree to be bound by these Terms of Use. If you do not agree to these terms, do not use
this Site.
1. Use of the Website
The Site is provided for the purpose of obtaining information about BayRunner Shuttle
services, making reservations, and communicating with BayRunner Shuttle. You may use
the Site only for lawful purposes and in accordance with these Terms.
You may not use the Site in any way that could damage, disable, overburden, or impair the
Site or interfere with any other party’s use of the Site.
2. Intellectual Property
All content on the Site, including text, graphics, logos, images, layout, and design, is the
property of BayRunner Shuttle or its licensors and is protected by copyright and other
intellectual property laws. You may not copy, reproduce, modify, distribute, or create
derivative works from any part of the Site without written permission from BayRunner
Shuttle.
3. Reservations and Transactions
The Site may allow you to purchase transportation services. All ticket purchases and travel
are governed by BayRunner Shuttle’s Passenger Terms of Carriage. Use of the Site does not
guarantee the availability of any specific trip, fare, or service.
4. Accuracy of Information
We make reasonable efforts to ensure that the information on the Site is accurate and up
to date; however, we do not guarantee that all content is error-free or omission-free.
Schedules, pricing, and availability may change at any time without notice.
5. Third-Party Links
The Site may contain links to third-party websites. BayRunner Shuttle does not control or
endorse those websites and is not responsible for their content, accuracy, or privacy
practices. You access third-party websites at your own risk.
6. User Communications
If you submit information through the Site, including contact forms or reservation details,
you agree that the information you provide is accurate and that BayRunner Shuttle may use
it to respond to your inquiry or process your request.
7. Disclaimer of Warranties
The Site is provided on an “as is” and “as available” basis. BayRunner Shuttle makes no
warranties, express or implied, regarding the operation or availability of the Site or the
accuracy of any content on it.
8. Limitation of Liability
BayRunner Shuttle is not liable for any damages arising from your use of or inability to use
the Site, including any errors, interruptions, or technical issues.
9. Governing Law
These Terms of Use are governed by the laws of the State of Maryland.
10. Changes to These Terms
BayRunner Shuttle may update these Terms of Use at any time. Continued use of the Site
after changes are posted constitutes acceptance of the updated Terms.

BayRunner Shuttle – Privacy Policy
BayRunners, Inc. d/b/a BayRunner Shuttle
547 C Riverside Drive
Salisbury, MD 21801
This Privacy Policy explains how BayRunner Shuttle collects, uses, and protects personal
information obtained through our website, reservations, and communications. By using
our services or website, you agree to the practices described in this policy.
1. Information We Collect
BayRunner Shuttle collects personal information that you voluntarily provide when you
make a reservation, contact us, or sign up for communications. This may include your
name, phone number, email address, and travel details.
We also collect limited technical information such as IP address, browser type, and pages
visited to help improve our website and services.
2. How We Use Your Information
We use your information to process reservations, communicate with you about your travel,
provide customer support, send receipts and confirmations, and deliver service updates.
We may also use your email address to send marketing or promotional messages. You may
opt out of marketing emails at any time by using the unsubscribe link included in our
emails.
3. Sharing of Information
BayRunner Shuttle does not sell or rent your personal information. We share information
only as necessary to provide our services, including with trusted service providers who
perform functions on our behalf.
We use Mailjet to send email communications. Mailjet processes email addresses only to
send messages on our behalf and is contractually required to protect your data and not
use it for its own purposes.
We may also disclose information if required by law, court order, or government request.
4. Data Security
We take reasonable steps to protect your personal information from unauthorized access,
misuse, or disclosure. Access to personal information is limited to employees and service
providers who need it to perform their job functions.
While we use safeguards to protect your information, no system can be guaranteed to be
100 percent secure.
5. Your Choices
You may opt out of marketing emails at any time. You may also contact us to update or
correct your personal information.
6. Cookies and Website Data
Our website may use cookies or similar technologies to improve functionality and
understand how visitors use the Site. These do not identify you personally unless you
provide that information.
7. Children’s Privacy
BayRunner Shuttle does not knowingly collect personal information from children under 13
through our website.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on our
website.
9. Contact Information
If you have questions about this Privacy Policy or how your information is used, you may
contact BayRunner Shuttle at reservations@bayrunnershuttle.com or by phone at 410-
912-6000.

We hope this page has been helpful, however if there is still more than you need to know please contact Customer Service.

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