BAYRUNNER SHUTTLE FAQ's

  1. What are your hours of operation?
      Website reservations:                24 hours daily
      Shuttle Terminal and Offices:      7:00 a.m. - 9:00 p.m.  7 days a week.
      Please refer to our schedules on the home page

  2. Where does the BayRunner Shuttle depart from in Salisbury?
      The shuttle leaves from the downtown Airport Transportation Center, located at 547C Riverside Drive. This is in the shopping plaza directly behind the Hebron Savings bank and just north of St. Francis Catholic Church. You can reference our map by clicking the "locations" link.

  3. Where does the BayRunner Shuttle depart from Easton?
      We depart from the Main Terminal Building of the Easton Airport. There is a Bayrunner Shuttle counter inside the terminal that is unmanned. Your driver will attend to handling, ticketing and the collecting fares when the shuttle arrives. The terminal is located on Newnam Road just off Airport Road, approximately 1/4 mile west of US Route 50. Airport Road and Black Dog Alley cross Route 50 Just North of Easton. There is free parking at the airport.

  4. Where does the BayRunner Shuttle depart from in Cambridge?
      We depart from the front hotel entrance of the Hyatt Regency Chesapeake Bay Resort and Spa, 100 Heron Blvd, Cambridge, MD 21613. The hotel is located approximately 3/4 miles from Rt. 50 inside the Hyatt grounds. You may park and leave your vehicle at any Hyatt parking lot while you are away.

  5. Where does the BayRunner Shuttle depart from in Ocean Pines?
      We depart in front of the Rite Aid drug store, at the south gate of Ocean Pines. This is the intersection of Racetrack Rd. and Manklin Creek Rd.

  6. Where does the BayRunner Shuttle depart from in Ocean City?
      We depart from the West Ocean City Park and Ride on the eastbound side of Rt. 50, just prior to the Harry Kelly bridge. This location is directly across from Applebee's restaurant.

  7. Where does the BayRunner Shuttle depart from in Kent Island?
      We arrive and depart from the Hilton Garden Inn, 3206 Main St. Grasonville, MD. This is at Exit 42 off of Rt. 50, just east of the Kent Narrows Bridge.

  8. Where does it stop at BWI?
      If we have your cell phone number we will attempt to make contact with you.

  9. Do I need a reservation?
      Yes.   All seating is by reservation. However, you may change your reservation free of charge, and we will be happy to accommodate you on another departure if seats are available.

  10. What methods of payment do you accept?
      You may pay with cash, or credit card, either when you book your reservation, or when you leave from our terminal in Salisbury and Easton.
      We accept Master Card, Visa, American Express & Discover.

  11. Is there a fee for cancelling or changing a reservation?
      There will be a $ 10 processing fee for cancelling a reservation (not as a result of weather). If you cancel within 12 hours the entire shuttle fee will be charged regardless of whether the seat is used.
      There is no fee for changing a reservation.

  12. Late Arriving Flights:
      If you are late, we will wait up to 15 minutes at BWI Airport and Baltimore Bus terminal only if we have made cell phone contact with you, so please include your cell phone number when you call or make your on-line reservation. Our pickup hotline phone number is 410-334-6440. Call this number to get connected to a driver.

      In courtesy to our other riders who are waiting to depart, we will only wait 15 minutes regardless of the circumstances.

      For all other locations our vans will depart on schedule, whether we have heard from you or not. Please plan to be at the departure point at least 10 minutes in advance of schedule departure time.

  13. Are your driver's subject to government certification?
      Yes.   All of our drivers are carefully screened. In order to obtain Public Service Commission certification they must pass an extensive background check, and have a spotless driving record. Additionally, they are trained in the handling of customer service issues. Personal appearance and customer interaction are paramount in our organization.
 

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